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What to do in case of power failure? Power outages are common everywhere in Quebec. While they are often caused by inclement weather, high winds or large amounts of snow, service interruptions may also be planned by Hydro-Québec during certain works. Whether planned or not, breakdowns often cause anxiety.

Here are some tips for the safety of your home and its occupants in the event of a power failure.

Learn about the cause of the power outage

In the event of a power failure, your first reflex should be to call Hydro-Québec's Info-breakdown line at 1-800-790-2424. You will be able to report a failure if it has not been registered yet and have more information about the current outage as well as the time it will take to restore service. This will allow you to know what steps to take and whether you should evacuate your home or not. You can also listen to the radio for additional information.

Protect your devices against electrical overload

To avoid an electrical overload when the power comes back, it is better to unplug all electrical appliances, except the refrigerator and freezer. This will limit the damage that could be caused to your electronic devices when they are restarted. Also, remember to turn off lights and minimize the thermostats. You can, however, keep a lamp plugged in to find out when the power comes back. In case of prolonged failure, cut the electricity completely on the electrical panel.

Preserving food

During a breakdown, we often have the reflex to check in the refrigerator if the food in it is still cold. Remember to refrain from opening the fridge or freezer door too often to avoid any loss of freshness. Your food will last longer.

Prevent pipes from freezing

If the power outage occurs in winter, it is advisable to open the faucets and flush the toilet regularly so that the water in the pipes does not freeze. If the failure continues and you decide to evacuate your home, consider turning off the water completely by closing the water inlet. It is usually in the basement.

Stay warm

To reduce the risk of hypothermia, it is suggested to use an auxiliary heater in case of cold. However, make sure it is an auxiliary heater that can be used indoors. If you have an extra stove, you can use it to make hot drinks that will warm you up. Avoid using devices made for camping. Use heating systems and fuel stoves designed for indoor use. In case of prolonged failure in winter, do not hesitate to leave your home and go to live temporarily with family, friends or in a hotel. You will enjoy being surrounded by familiar faces during a power outage that goes on forever.

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